Become a leader in customer experience innovation and master the art of experience management.
Why Attend
At a time when experiences are everything, CX leaders must work to understand their customer, pinpoint key challenges and analyze feedback on a deeper level. Simultaneously, they must keep agents engaged, prepared and empowered to do more for the customer. Handling both ends of the spectrum requires skill and dedication.
Attend each CCW Digital CX Trends, Challenges and Opportunities session to earn your certificate in Experience Management for Customer Contact. With a more holistic approach to CX, leaders will leave with tactical insight on how to fine tune their VOC program, analyze customer and employee feedback and form actionable takeaways that transform experiences.
Your Areas of Expertise Will Include:
Total experience perspective, unifying customer engagement, employee empowerment, and brand vision
AI-driven CX, such as proactive engagement and personalized self-service
Voice of the customer, including best practices for leveraging analytics, uncovering customer feedback, and democratizing actionable intelligence
Evolving customer behaviors, including tips for remedying key pain points and measuring success
Featured Speakers
Brian Cantor
Director & Principal Analyst
CCW Digital
Brooke Lynch
Principal Analyst and Deputy Divisional Director
CCW Digital
Valerie Williams
VOC Practioner
Formerly Liberty Utilities
Caylen McCool
Senior Customer Experience Manager
Birdy Grey, Formerly MeUndies
Lisa Strate
CCW Excellence Awards Winner - Best of the Best Manager
CX and EX Director
Brittany Bell
Customer Success Manager
Cresta
Russell Banzon
CMO
Cresta
CCW Digital Certificate Series
The days of generic online events with random sessions focusing on high-level trends are over. Today’s customer contact leaders seek more specific, tailored, and tactical content. They seek real-life examples of how trends and technologies are shaping customer and employee experiences. They covet actual knowledge and expertise not simply about what is going on but how to take immediate and meaningful action.
With that in mind, CCW Digital is pleased to introduce its Certificate Seminar Series, in which attendees will engage in a day’s worth of deeply educational, topic-focused content and walk away not only with insight but a certificate to prove their dedication to continuous learning.
