Dave Hoekstra

Evangelist Calabrio

When it comes to Contact Centers, Dave has seen it all. Starting his journey in the 90's as an agent and continuing through every role a contact center has to offer, he found his way into a role that allows him the pleasure of sharing his knowledge and experience with other folks in the industry. And yes, he uses words like "folks". Being a father, grandfather, bassist, podcast host and photographer combined with 20+ years of experience in the contact center industry gives Dave a unique perspective of the challenges faced by today's modern CX organizations and he looks forward to each and every interaction.