The transformative synergy of Automation and generative AI presents an unparalleled opportunity to revolutionize your customer service teams and enhance the overall customer experience. This power combination promises to give agents a deeper understanding of customer intent, equip them to deliver personalized digital care, while driving faster resolutions. However, even with all its potential, integrating generative AI into the current workflow and tech stack can be a daunting task. So what should our approach be and where do we start?

 Linda Ding, Director, Solutions Marketing from Automation Anywhere will share her vision for how generative AI + automation can address the productivity crisis affecting your organization, while explore strategies to ensure we can harness the power of generative AI effectively and safely. Topics for this session include:

• Achieving CX productivity gains from generative AI 
• Early use cases for the enterprise
• Managing security and scale