Ana Lorraine

Ana Lorraine

Head of Customer Services Siemens Healthineers

Agenda Day 1

9:10 AM Opening Panel Discussion | Staying Ahead of Customer Expectations in 2026: What Do Contact Centres Need to Get Right - Right Now?

  • How are customer expectations evolving across digital, voice and in-person support in the Philippine market?
  • What does “good service” now look like - and how are successful leaders measuring and delivering it?
  • What are the biggest internal challenges holding teams back from faster transformation? 

Check out the incredible speaker line-up to see who will be joining Ana.

Download The Latest Agenda

In Partnership With:

CCW Digital

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