Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

SPONSORSHIP GUIDE

EVENT AGENDA

PURCHASE PASS

Dennis D Bacea

Head of Customer Service Aboitiz Land

Exploring how Aboitiz is using AI tools to deliver stronger customer communication - even when outcomes rely on external stakeholders.

Leveraging sentiment analysis to better understand tone, urgency and customer emotion
Equipping frontline teams with AI-powered support to tailor messaging and manage expectations
Driving trust and satisfaction through transparency and empathy when resolution is delayed

Check out the incredible speaker line-up to see who will be joining Dennis D.