Philippines' #1 Regional Customer Contact Event
March 10 - 13, 2026
| Hilton Manila, Philippines
Erville D. Magtubo
Vice President and Head of Customer Care Group MeralcoAgenda Day 1
9:10 AM Opening Panel Discussion | Staying Ahead of Customer Expectations in 2026: What Do Contact Centres Need to Get Right - Right Now?
- How are customer expectations evolving across digital, voice and in-person support in the Philippine market?
- What does “good service” now look like - and how are successful leaders measuring and delivering it?
- What are the biggest internal challenges holding teams back from faster transformation?
11:20 AM Delivering Consistent Service Across Channels to Build Trust
- Creating a unified service experience regardless of the entry point or platform
- Addressing inconsistent messaging, tone or resolution pathways between channels
- Leveraging shared data and integrated platforms to improve context handover
- Establishing governance and training to align service standards across teams
Check out the incredible speaker line-up to see who will be joining Erville D..
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