Erville D. Magtubo

Erville D. Magtubo

Vice President and Head of Customer Care Group Meralco

Agenda Day 1

11:40 AM Delivering Consistent Service Across Channels to Build Trust

  • Creating a unified service experience regardless of the entry point or platform
  • Addressing inconsistent messaging, tone or resolution pathways between channels
  • Leveraging shared data and integrated platforms to improve context handover
  • Establishing governance and training to align service standards across teams  

2:10 PM Roundtable B | Leveraging CX Analytics and Smart Data Insights to Drive Revenue Growth and Competitive Advantage

Check out the incredible speaker line-up to see who will be joining Erville D..

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