Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

SPONSORSHIP GUIDE

EVENT AGENDA

PURCHASE PASS

Jane Carlos

Chief Customer Experience Officer Komunidad

Agenda Day 2

2:00 PM Case Study | Building Stronger Customer Relationships in a Hybrid World

Exploring how shifts in customer behaviour and frontline team models are reshaping expectations for connection, flexibility and trust across service interactions.

Understanding the new dynamics of trust, channel preferences and responsiveness in customer journeys
Balancing digital convenience with human touch in complex or high-stakes interactions
Equipping service teams with the right tools, autonomy and metrics to thrive in hybrid models

Check out the incredible speaker line-up to see who will be joining Jane.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

IQPC Home
Privacy Policy
Cookie Policy
Terms
Help