Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

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EVENT AGENDA

PURCHASE PASS

Marlon Rabenitas

Knowledge and Communications Manager Cebu Pacific Air

Unpacking the macro forces reshaping customer service in 2025 - from AI acceleration to rising expectations and economic pressure

Exploring how Philippine-based contact centres are adapting their people, platforms and performance strategies in response
Understanding where the biggest shifts are occurring - from channel behaviour to agent empowerment, and what this means for future planning
Setting a new agenda for in-house contact leaders: embedding trust, speed, and value into every interaction

Check out the incredible speaker line-up to see who will be joining Marlon.