Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

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Mona Liza Cruz

Head of Customer Contact Centre Maynilad Water Services

Identifying resolution delays across people, processes and platforms
Streamlining escalation paths and access to information for first-contact resolution
Using data and workflow automation to reduce wait times and close service gaps
Demonstrating the link between faster support and improved retention and NPS

Check out the incredible speaker line-up to see who will be joining Mona Liza.