Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Hilton Manila, Philippines

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Omega Roy

Head of Customer Service TLC Worldwide

By empowering teams and leveraging technology, TLC Worldwide has transformed customer service into a key driver of brand loyalty and success.

Fostering a culture where customer service teams are empowered to build lasting relationships, not just solve problems

Using advanced AI and automation tools to streamline processes while maintaining a personal touch in every interaction

Ensuring consistent service delivery across regions, aligning every customer interaction with their core values of trust and reliability

Building clear, progressive development tracks to support long-term employee growth
Connecting individual performance to broader business goals and customer outcomes
Empowering leaders to coach and mentor teams beyond basic KPIs
Addressing attrition by aligning roles with personal goals, recognition and purpose

Check out the incredible speaker line-up to see who will be joining Omega.