Philippines' #1 Regional Customer Contact Event

March 10 - 13, 2026 | Philippines

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EVENT AGENDA

PURCHASE PASS

Sanjay Sharda

Chief Liabilities and Customer Growth Officer UNO Digital Bank

Exploring how UNO Digital Bank is aligning contact centre strategy with customer growth and commercial performance in a fully digital environment.

With service as one of its only direct customer touchpoints, UNO is transforming the role of its contact centre — not just to resolve queries, but to drive deeper engagement, retention, and customer lifetime value.
Connecting customer support insights to product, marketing and growth decisions
Elevating service from operational support to strategic revenue contributor
Measuring impact through loyalty, app engagement, and deposit growth

Check out the incredible speaker line-up to see who will be joining Sanjay.