Service Design Lead
Agenda Day 2
Thursday, September 6th, 2018
3:15 Choose: Learn how to choose which solution provider is best for your unique needs.
Erin Van Remortel, Executive Partner Customer Experience Design, Verizon Enterprise Solutions
3:40 Pilot: Testing your chosen plan allows you to analyze its efficiency, effectiveness and performance.
Samuel Carrington, Help Manager, Lyft
4:05 Rollout: Once your automation plan has been rolled out, build contingency plans where a team of chosen executives keep a watchful eye on various risks,
4:30 Post Implementation: Whether outsourced to the solution provider or managed in house, delegate a party responsible for managing the process, end-to-end with 24x7 support.