September 05 - 07, 2018
Embassy Suites Milpitas, Milpitas, CA
Gregory Hill, Service Design Lead at Lyft

Gregory Hill

Service Design Lead

Check out the incredible speaker line-up to see who will be joining Gregory.

Download The Latest Agenda

Agenda Day 2

Thursday, September 6th, 2018

3:15 PM AUTOMATION ROADMAP: Master Each Step of Building a Successful Automation Strategy (cont.)

3:15 Choose: Learn how to choose which solution provider is best for your unique needs.
 Erin Van Remortel, Executive Partner Customer Experience Design, Verizon Enterprise Solutions

3:40 Pilot: Testing your chosen plan allows you to analyze its efficiency, effectiveness and performance.
 Samuel Carrington, Help Manager, Lyft

4:05 Rollout: Once your automation plan has been rolled out, build contingency plans where a team of chosen executives keep a watchful eye on various risks,

4:30 Post Implementation: Whether outsourced to the solution provider or managed in house, delegate a party responsible for managing the process, end-to-end with 24x7 support.