September 05 - 07, 2018
Embassy Suites Milpitas, Milpitas, CA
James Vila, AI Principal at TTEC

James Vila

AI Principal

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda

Agenda Day 1

Wednesday, September 5th, 2018

9:00 AM Workshop A: Mining for Gold in Customer Calls: Using AI to Put Quality Back into the Customer Experience

In this workshop you will learn how to combine people + machine learning to mine relatable data
and transform it into usable performance enhancing coaching recommendations and customer
experience intelligence.
·         Analyze every conversation in real time, and provide leadership with actionable, searchable insights based on VOC
·         Identify clear next steps to infusing AI+HI into your operations
·         Find patterns in your data and automate descriptive, predictive and prescriptive analytical tasks