September 05 - 07, 2018
Embassy Suites Milpitas, Milpitas, CA
Kathy Neff, Sr. Technical Product Marketing Manager, Customer Service Management at ServiceNow
ServiceNow Logo

Kathy Neff


Sr. Technical Product Marketing Manager, Customer Service Management
ServiceNow

Agenda Day 1

Wednesday, September 5th, 2018


2:00 PM Workshop C: Evaluating Digital Transformation Readiness with the Customer Service Maturity Assessment

Today, customers have more choice: more products to choose from, more devices and channels over which to seek customer service. What they don't have is patience – and customers leave you if their experiences are not in-line with expectations.
This workshop will assist you in benchmarking your operations against customer service best practices. The results will help:
·         Pinpoint your strengths against best practices
·         Discover areas of opportunity for improvement
·         Prioritize investments in strategy, process re-engineering, automation and technologies for loyalty-creating customer experiences

Check out the incredible speaker line-up to see who will be joining Kathy.

Download The Latest Agenda