Group Director, Automation & Analytics
11:30 AM The Secret to SCALING AUTOMATION
Paving the way for automation adoption alone on particular projects can prove challenging, but add to that the complexity of scaling automation and you could be in for a a not-so-real-treat. However, the benefits of automation at scale include gaining serious competitive advantage if done right.
Hear from a panel of professionals as they share how they successfully initiated and scaled automation and overcome associated challenges as they address:
· How to build the right foundation for successful automation at scale- where does change begin?
· How automation at scale transforms the customer experience
· What holds companies back from scaling automation?
· How can you gain buy-in from the right people?
· The efficacy of new technology, robotic service orchestration (RSO), specifically designed to address the challenges of automation at scale.