September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661
Diane Magers, CEO, Chairman of the Board at Customer Experience Professionals Association

Diane Magers

CEO, Chairman of the Board
Customer Experience Professionals Association

Check out the incredible speaker line-up to see who will be joining Diane.

Download The Latest Agenda

Pre-Conference Workshops

Monday, September 25th, 2017

4:00 PM Workshop D: Mapping and Connecting Employee and Customer Journeys

Employee Journey Maps help companies understand the many touch points in an employee’s life cycle with the company.  Customer Journey Maps help companies diagram and illustrate the steps and touch point your customers go through to engage with you.  This workshop dives into the approaches for journey mapping both for employees and customers to identify pain points for all stakeholders and build actionable strategies to deliver more seamless experiences.