September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661
Jeffrey VanDeVelde, Former Chief Experience Officer, SunTrustBank at Engagement Thought Leader

Jeffrey VanDeVelde

Former Chief Experience Officer, SunTrustBank
Engagement Thought Leader

Check out the incredible speaker line-up to see who will be joining Jeffrey.

Download The Latest Agenda

Main Conference Day 2

Wednesday, September 27th, 2017

9:30 AM So You Think You Are Customer Centric

In today’s digital world, the customer is the director of their own experience.  If that is what makes the customer king, then companies are left trying to play a role in those experiences.  It is imperative that companies today deliver experiences that hold customers’ attention and lead to the outcomes they seek. This interactive session provides a framework for companies to assess and measure their level of customer-centricity and best practices for aligning people and customer strategies for holistic engagement.