September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661
Kelly Harper
Director Customer Experience Learning
BMO Financial Group
Check out the incredible speaker line-up to see who will be joining Kelly .
Download The Latest AgendaMain Conference Day 2
Wednesday, September 27th, 2017
11:15 AM The Rise of CX Learning
With the importance of internal education around customer experience and engagement, CX Learning is becoming a widely recognized function. This session will walk you through how to build and launch a CX learning program that both supports brand articulation and employee engagement.