September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661
Kelly  Harper, Director Customer Experience Learning at BMO Financial Group

Kelly Harper

Director Customer Experience Learning
BMO Financial Group

Check out the incredible speaker line-up to see who will be joining Kelly .

Download The Latest Agenda

Main Conference Day 2

Wednesday, September 27th, 2017

11:15 AM The Rise of CX Learning

With the importance of internal education around customer experience and engagement, CX Learning is becoming a widely recognized function.  This session will walk you through how to build and launch a CX learning program that both supports brand articulation and employee engagement.