Design Thinking Lead - Global Design
Design Thinking is both a mindset and tool that has emerged as the leading methodology for reimagining employee and customer experience through the time-tested process of human-centered design. Beginning with empathy and drawing from an iterative approach, the very heart of Design Thinking engages all stakeholders. This workshop introduces you to the universe of Design Thinking, particularly examining how the mindset can be used both at the project-level and strategic-level to root empathy at the center of all engagement.
Empathy represents the root of all engagement, for employees and for customers. In busy, meeting-driven enterprises, empathy often takes a back seat to initiatives that perhaps exhibit greater ROI at face value. This group takes an anecdotal approach to examining advocacy models and strategies to elevate empathy as a top organizational mindset.