September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661
Megan Wimmer, Design Thinking Lead - Global Design at GE Healthcare

Megan Wimmer

Design Thinking Lead - Global Design
GE Healthcare

Check out the incredible speaker line-up to see who will be joining Megan.

Download The Latest Agenda

Pre-Conference Workshops

Monday, September 25th, 2017

1:30 PM Workshop C: Design Thinking for Universal Engagement

Design Thinking is both a mindset and tool that has emerged as the leading methodology for reimagining employee and customer experience through the time-tested process of human-centered design.  Beginning with empathy and drawing from an iterative approach, the very heart of Design Thinking engages all stakeholders.  This workshop introduces you to the universe of Design Thinking, particularly examining how the mindset can be used both at the project-level and strategic-level to root empathy at the center of all engagement.

Main Conference Day 1

Tuesday, September 26th, 2017

2:00 PM Advocating for Empathy into Your Engagement Strategy

Empathy represents the root of all engagement, for employees and for customers.  In busy, meeting-driven enterprises, empathy often takes a back seat to initiatives that perhaps exhibit greater ROI at face value.  This group takes an anecdotal approach to examining advocacy models and strategies to elevate empathy as a top organizational mindset.