September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661
Tabitha Dunn, Vice President, Customer Experience at Concur

Tabitha Dunn

Vice President, Customer Experience

Check out the incredible speaker line-up to see who will be joining Tabitha.

Download The Latest Agenda

Main Conference Day 1

Tuesday, September 26th, 2017

12:00 PM Becoming a Catalyst for Holistic Engagement: How Concur Includes Employee Experience in the Customer Experience

Customer Experience and Employee Experience often live in separate silos, but in Tabitha Dunn’s experience building out customer experience shops in three different organizations, she recognizes value in a holistic approach.  When allocating resources to new and existing customer experience initiatives, employee experience holds a critical seat at the table.  In this case study session, learn from Tabitha’s journey at Concur, where she has helped build out customer focused employee principles and the worked through what it takes to make change stick for employees while making the customer experience better.