In a digital age where customer expectations evolve at lightning speed, companies with long-standing legacy systems face unique challenges. How does one drive a digital revolution, especially in a world that sets sail on the high seas? Join Angel Gomez, AVP of Consumer Sales, Onboard Cruise Sales, and Brand Events at Celebrity Cruises, Inc., as he discusses the intricate journey of transitioning from age-old systems to state-of-the-art platforms tailored for today's travelers.

Takeaways:

• Insights into the complexities of transitioning from legacy systems to cutting-edge customer interaction platforms
• Strategies for effectively leveraging technology to elevate the omnichannel experience
• Understanding the importance of partnerships and collaborations in driving successful transformation projects