The contact center of the future may be closer than we think. With new technology in place, leaders are looking ahead to ensure they are adequately prepared for the future. With insights from top CX leaders and customers alike, CCW Digital analysts highlight a comprehensive checklist for the future of experiences. 

Unpacking the most important strategies and solutions for continuous success, this session will act as a critical list for CX enthusiasts. By understanding what customers want, what agents need and the tools that will align both - organizations will be in the position to enhance their CX operations and prepare their frontline for the contact center of the future.

They will also discuss:

• New research on the future of customer experiences
• Strategies for reshaping customer engagement
• Insight on top challenges organizations are facing today