Customer feedback is critical to the success of any organization. Understanding what customers expect, how they engage with your product and team and addressing their needs is pivotal to the customer experience today. 

Chris Kocek, CEO of Gallant branding knows just how important feedback is to brands. By better understanding customer behavior, leaders can pinpoint true insights that change the CX game. Chris’ work spans across nationally recognized campaigns developed for iconic brands including AARP, Monster.com, Lowe's, Hyatt Hotels, Ace Hardware, John Deere, and more. His expertise in branding and insights helps brands connect with customers, understand their audience and build better relationships.

Join this session to learn more about:

• Building better customer feedback mechanisms
• Turning frustrated customers into brand enthusiasts
• Establishing brand voice and consistency across experiences