In this session, Joy Joslin, Director of Guest Relations and Safety with the Oklahoma City Thunder NBA team joins CCW Digital to discuss how her organization approaches the customer experience as an all-hands team. From working through a team rebrand to making sure customers receive award-winning service on social or courtside, Joslin shares her insights on how the contact center plays a crucial role in customer satisfaction.

In this session attendees will walk away with insights on:

• How to bring the omnichannel experience and feel to in-person customer engagement
• Methods to motivate CX teams and create a culture of connection
• What industry leaders should be prioritizing in terms of CX and EX in 2024