AI enhances, you lead. Guide the future of the contact center from automation to empathy.
The speaker Kay Phelps was part of the previous event. To review the most recent speakers list, click here.
Kay Phelps
Contact Center Practice Leader Vonage
Kay Phelps is a Contact Center Practice Leader at Vonage. As a 20+ year veteran in contact centers, Kay’s experience spans product development, systems engineering, product management and product marketing. As a frequent blogger, author, and presenter, Kay uses her expertise in all facets of product development and marketing to help companies deliver excellence in customer experiences.
