The Future of the Contact Center
December 12-14, 2023 | 12PM ET
Mike McIver
Call Centric Business and Product Category Manager JabraMike is currently the Call Centric Business and Product Category Manager at Jabra. Mike has years of experience in the contact center space holding positions with ConvergeOne, Arrow Systems Integrate and Avaya. In his roles he has demonstrated successes in building and mentoring teams. Mike is a graduate of University of Southern Colorado and currently resides in Denver. In his free time he likes to … and enjoy music of the 80s
Day 2: Wednesday, December 13th
1:00 PM A Discussion on Evolution in the Contact Center: Digital, AI and the Future of Experiences
The contact center is undergoing an evolution — today’s experiences need to be faster, better and more personalized. Customers expect perfection and many contact centers are not equipped to deliver this level of support.
Join Mike McIver, Call Centric Business and Product Category Manager at Jabra, as he discusses the evolution of the contact center. He will discuss how digital and AI advancements are changing the contact center, impacting the agent experience and reshaping metrics for success.
He will also discuss:
- The evolving role of the agent in the modern contact center
- Insight on the future of experiences
- How leaders can prepare for the CX evolution
