Customers now demand excellence; with access to retailers like Amazon, promoting fast, free and innovative experiences, individuals expect this level of service across the board. However, customers also simultaneously desire highly empathetic, tailored and individual support.

While these two concepts may at times conflict, speaker Daniel Wilcox will discuss the importance of pursuing both to deliver exceptional support in 2021. In this session, Daniel will discuss how he and his team at Dutch are working to reinvent the veterinary experience by providing meaningful and personalized telehealth support.

He will also touch on:

- Industry painpoints Dutch is solving to establish better telehealth experiences

- Proactive communication and its role in facilitating meaningful customer relationships

- Connecting customers to experts to ensure seamless support