Reimagining Service Experiences

October 26-27, 2021 | 12 PM ET

Meet the Speakers

Brian Cantor
Principal Analyst, CCW Digital Director
CCW Digital

Jo Lai
Head of Customer Experience & Customer Service
Hopper

Daniel Wilcox
Head of Customer Experience
Dutch

Rajay Lee Jambet
Head of Customer Experience
Propel

Mark Hammer
CEO
Bloomfire

Tamara Shelman
Vice President of Customer Experience
AGIA Affinity

Michele Carlson
Sr Product Marketing Manager
NICE

Justin Cruz
Director, Customer Success
Stella Connect by Medallia

Brooke Lynch
Principal Analyst and Deputy Divisional Director
Customer Management Practice

Taylor Johnson
Director of Customer Service
Nathan James

Kevin McNulty
Director of Product Marketing
Talkdesk

Vern Fernandez
Contact Center Excellence Expert
Jabra

Matt Wujciak
Market Research Analyst
CCW Digital

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