Featured Speakers

Why Attend

Facing sudden changes in marketplace conditions, customer expectations and employee work environments, many companies understandably spent 2020 in "response mode."
That reactive mindset will not suffice in 2021. Rather than merely minimizing the cost of change, customer-centric brands will identify the opportunity for value. They will implement strategies, processes, and technologies for turning digital engagement, automation, and remote work into competitive advantages. They will also anticipate and prepare for future change, ensuring that their contact center and CX operations will always thrive - no matter what is happening in the world.
This online event will uncover strategies for turning the events of 2020 into a strategic roadmap for 2021 and beyond.

Event Sponsors