Celebrate our 25th anniversary of CCW Las Vegas, virtually! The CCW Digital team is bringing the excitement for the number one customer contact event series online. Sharing insights from brands like Wayfair, Charles Schwab, Chewy and Hello Fresh, this event will cover the top priorities of CX leaders today. In our annual industry review, CCW Digital aims to reflect on contact center progress over the past year. Have organizations continually reassessed their greatest challenges? Have they analyzed their successes? Have they taken stock of the tools and resources they need to continually perform in 2023?
This event aims to answer these questions and more. By covering the top trends in customer contact, deep diving into pain points and uncovering key drivers of CX success, companies will be equipped to continually optimize and innovate.
Highlighting themes of digital transformation, AI and automation and modern data management, customer contact leaders will discuss their top priorities and address their past mistakes to uncover an actionable path forward.
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