Featured Speakers

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Session Spotlight

with Ali Lichtenstein , Head of Customer Experience Design at Dow Jones

with Micah Solomon, Author, High-Tech, High-Touch Customer Service, Customer Service Contributor at Forbes.com

with Kim Barna, Director of Sales and Service  at Verizon

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Why Attend

Facing sudden changes in marketplace conditions, customer expectations and employee work environments, many companies understandably spent 2020 in "response mode." That reactive mindset will not suffice in 2021.

Rather than merely minimizing the cost of change, customer-centric brands will identify the opportunity for value, they will implement strategies, processes, and technologies for turning digital engagement, automation, and remote work into competitive advantages.

Register now and begin to anticipate and prepare for future change, ensuring that their contact center and CX operations will always thrive - no matter what is happening in the world.

Your registration also enters you to win a $25 Amazon gift card or Micah Solomon's book, Ignore Your Customers (And They'll Go Away)'!

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