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High-tech, Human Touch: Why Human Contact Center Agents are AI's Perfect Partners

CCW Digital Editor | 09/02/2025

The future of customer experience isn’t about humans OR AI, it’s humans and AI working together. This eBook explores how forward-thinking contact centers and industry leaders are transforming automation from a threat into their secret weapon, while transforming agents into strategic powerhouses that competitors can't replicate.

Discover how balancing efficiency with empathy drives loyalty, brand trust, and long-term growth.

Key Topics Covered:

  • Why over-automation erodes trust and how human agents restore value
  • The evolving role of agents as emotionally intelligent brand ambassadors
  • New metrics that measure relationships, retention, and Employee Lifetime Value (ELTV)
  • A playbook for building future-ready contact centers powered by both people and AI

Transform your contact center from a necessary expense into your most powerful competitive advantage.

View the PDF

Upcoming Events


Customer Contact Week For Government GovCC

28 - 29 October 2025
Hyatt Centric, Melbourne, VIC
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