Presentation
The next big system in the African contact centre space: The Cloud
Download the presentation by Alex Mbaka, Head of Quality and Compliance Management, Barclays Bank. It highlights:
- Cloud maturity in Africa: Initiatives over the past 3 years
- Best practices for could collaboration: The future of cloud, barriers to cloud adoption and security
- What is BPaaS?
- World BPO market competitiveness
- Opportunities for business in Africa
- Reason for attractiveness: Connectivity