22-23 August, 2017
Nairobi, Kenya

Meet the Speakers

If you would like to receive a copy of the final agenda, email enquiry@iqpc.ae and we will send it as soon as it is finalised.

Speakers

Ijeoma Okeke
Head of Contact Center
Etisalat Nigeria

Eddy Victor
Head of Contact Experience
Airtel Networks Kenya Ltd

Bernard Chege
East Africa Call Center Manager
UAP – Old Mutual Group

Kazim Jessa
Senior Vice President, Head – Credit & Contact Operations
Emirates NBD

deBBie akwara
Director- Customer Experience Management, Founder and CSO
Bridge International Academies, Neetch Company

Ehimare Omoike
Head, Customer Care Support & IVR Management
Etisalat Nigeria

Dennis Omondi Otieno
Team Leader, Customer Experience
Stanbic Bank Kenya

Rose Kamau
Head of Service Automation and Projects
Airtel Africa

Krishnan Menon
Director, Operations Transformation Lead
Barclays Africa Group Limited

Oluseyi Folaranmi
Vice President, Customer Experience
Konga

Joy Anne Nafula Namasaka
Customer Service Delivery Manager
I&M Bank, Kenya

James Peterson
General Manager, Development Asset Management & Operations Barangaroo
Lendlease