Head, Customer Care Support & IVR Management
Conference Day Two: Wednesday, 23 August 2017
Wednesday, August 23rd, 2017
Customers are now “omni-channel” in their outlook and behaviour — they use both online and offline channels readily. To thrive in this new environment, organisations of all types should re-examine their strategies for delivering information and products to customers. Learn various methods how you can connect your IVR with other channels in the way that makes most sense for your callers, as well as identifying the best channels to integrate with IVR.