22-23 August, 2017
Nairobi, Kenya

Ehimare Omoike

Head, Customer Care Support & IVR Management
Etisalat Nigeria

Check out the incredible speaker line-up to see who will be joining Ehimare.

Download The Latest Agenda

Conference Day Two: Wednesday, 23 August 2017

Wednesday, August 23rd, 2017

1:00 PM How to influence and win customers: IVR in an omni-channel world

Customers are now “omni-channel” in their outlook and behaviour — they use both online and offline channels readily. To thrive in this new environment, organisations of all types should re-examine their strategies for delivering information and products to customers. Learn various methods how you can connect your IVR with other channels in the way that makes most sense for your callers, as well as identifying the best channels to integrate with IVR.