CCW Executive Exchange March
December 09 - 10, 2020
Virtual Exchange
View our sponsors below & complete the form to get info on sponsoring CCW Virtual Exchange!
Agara
Website: https://agara.ai/
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling... Read More
All-Calls
Website: http://callcenter-usa.com/
All-Calls is a call center outsourcing solution that was derived from over 20 years of servicing and supporting our customers’ needs in the staffing industry. All-Calls, an AllStaff Company, for the past 6 years has strived to provide unparalleled support in several diverse business sectors including – Communications, Retail &... Read More
Aspect
Website: https://www.aspect.com/
With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service,... Read More
Astute
Website: https://www.astutesolutions.com/
Astute is a full-service end-to-end customer engagement platform for the world’s largest global brands. Astute unifies all first-party data across the customer journey, offering AI-driven customer self-service, agent tools, social media management, and powerful Voice of the Customer tracking and analytics. With a focus on infusing automation and AI into... Read More
Bit-Lever
Website: http://bit-lever.com
AgentPRO by Bit-Lever is a Gamification and Business Intelligence platform that drives dramatic increases in your Agent engagement and Management efficiency. Your Agents crave clear direction and your Managers want an easier way to give it to them. AgentPRO is the solution. With AgentPRO your team will have the tools... Read More
BPO Centers
Website: https://bpocenters.com/
BPO Centers is a nearshore BPO strategically located in the beautiful city of Ensenada, Mexico. Just one hour from the U.S border, our geographic advantage allows us to hire fluent English speakers and writers who are experienced with American culture. Our specialty is Customer Support. BPO Centers understands that high... Read More
CallMiner
Website: http://www.callminer.com
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: audio, chat, email, and social. CallMiner offers both real-time... Read More
Cielo Mobile
Website: cielomobile.com
Cielo believes in the power of great relationships, created through better conversations, on a platform designed for today’s communications. We help clients find the right balance between automation and the human touch; delivering an effortless IVR-to-SMS Chatbot experience, while empowering your agents with tools that build life-time customer value. The... Read More
Coveo
Website: www.coveo.com
Coveo makes business personal. As the pioneers of cloud-based AI-powered search & recommendations, Coveo is dedicated to helping organizations deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every interaction. Read More
CSG
Website: www.csgi.com
One of the biggest complaints customers have is inconsistency with how brands communicate with them. With disconnected communication channels and siloed departments, communicating with customers can be near impossible. An exceptional customer experience starts with the ability to connect with subscribers, customers and callers anytime, anywhere, on any channel. CSG... Read More
D2L Corporation
Website: www.d2l.com
At D2L, we believe a great learning experience is
critical to driving engagement and retention. D2L’s learning platform helps
prepare and engage your workforce with a personalized learning experience, leadership
development, peer-to-peer knowledge sharing, and more. With a fully open API,
Brightspace can easily integrate within your existing technology ecosystem.... Read More
DefinedCrowd
Website: www.definedcrowd.com
By leveraging a global crowd of over 290,000 contributors and market-leading workflow automation, DefinedCrowd collects, annotates and validates the speech, text, image and video data needed to fuel world-class artificial intelligence models. Available in a variety of delivery options, including off-the-shelf data and customized collection, and in over 50 languages,... Read More
Deloitte Digital
Website: www.deloittedigital.com
Imagine a world
in which you know who your customers are and what they want, and can deliver
the product, service, or experience that best suits their needs in real time,
across physical or digital channels. By working with you to implement an
Operational Human Experience (OpHX) capability, Deloitte Digital... Read More
Easy Vista
Website: www.easyvista.com
At EasyVista, we want to help our customers power a new way of work that frees people from the complexities of technology and process, igniting innovation across the enterprise to support digital transformation. To do that, we will provide people-centric user experiences that connect users to our proven ITSM platform... Read More
Edify Labs, Inc.
Website: https://www.edify.cx/
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within... Read More
Eventus Solutions Group
Website: www.eventusg.com
Eventus offers Experience Design, Managed Solutions, and Enabling Innovations with engagement models that Amplify CX Outcomes. Eventus has influenced over 1 billion customer interactions, reduced over $100mm in Client costs, all while improving customer loyalty. Growing since 2006, Eventus provides industry expertise, a partner ecosystem, and proven methodologies that enable... Read More
First Orion
Website: https://firstorion.com/
First Orion provides transparency in communication that empowers people to trust their phones again. We protect and enhance the calling experience through our data-driven, global communications platform, providing call protection software + visual call enhancement solutions for consumers, businesses and mobile carriers. We power call management and transparency solutions (including... Read More
Gladly
Website: www.gladly.com
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case and ticket centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies... Read More
Haptik
Website: haptik.ai
Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 3 billion conversations to date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales. Haptik has been the recipient... Read More
IBM Watson
Website: http://www.ibm.com/watson/what-is-watson.html
IBM Watson Virtual Agent is the premier cognitive customer engagement platform. It is an industry pre-trained Natural Language Understanding for cross industry customer service. With the use of IBM Watson’s new Conversation API, Watson Virtual Agent can understand customer service focused dialog across a range of complex requests. Additionally, the... Read More
Infobip
Website: https://www.infobip.com/
Infobip is a global cloud communications platform that enables businesses to deliver connected customer experiences across all stages of the customer journey with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and... Read More
Interactions
Website: https://www.interactions.com/
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the... Read More
Intradiem
Website: https://www.intradiem.com/
Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More
Invest Northern Ireland
Website: https://www.investni.com/
Invest Northern Ireland is Northern Ireland’s regional economic development agency. Our role is to partner with North American firms to help grow and support their global footprint.Northern Ireland has a well-established Business Services and Software Development sector. These sectors continue to grow in Northern Ireland with investments by companies such... Read More
Khoros
Website: www.khoros.com
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and... Read More
Knowmax
Website: https://knowmax.io/
Knowmax is a knowledge management solution built for omnichannel customer engagement. That means a consistent customer experience across every channel powered by a single source of information. From advisor to bot. From voice to text. Ideal for both internal and external use. Knowmax offers a mature feature set for contact... Read More
LivePerson
Website: www.liveperson.com
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More
LiveVox
Website: https://livevox.com/
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk... Read More
Macorva
Website: https://www.macorva.com/
Macorva is a people¬focused feedback platform that captures specific, actionable data to improve employee and customer experiences. We simplify the feedback process by prepopulating our surveys with specific details and tappable attributes, taking less time to produce more robust, reliable data. Our detailed reports empower company leaders to make informed... Read More
Mitel
Website: http://www.mitel.com/
A global market leader in enterprise and mobile communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries.... Read More
Observe.ai
Website: https://observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
OpsTel
Website: https://www.opstel.com/
Performance Technology Partners (PTP)
Website: http://www.performtechnology.com
PTP is a professional services firm wholly focused on helping organizations deliver strategic customer experience
solutions that drive revenue. We provide strategy, implementation and support services across the most common
Contact Center, CRM and Security technology platforms.
Visit us at www.ptpinc.com.
Read More
PFS
Website: www.pfscommerce.com
PFS is a global provider of outsourced customer service solutions. We offer decades of experience as a BPO supporting scalable contact center solutions for brands and retailers across a range of industry verticals, including health and beauty, CPG, apparel, technology, government and more. Our multilingual operations support phone, email, live... Read More
Pindrop
Website: www.pindrop.com
Pindrop® solutions are leading
the way to the future of voice by establishing the standard for security,
identity, and trust in the call center. Pindrop® solutions help detect
fraudsters and authenticate callers, reducing fraud and operational costs,
while improving customer experience and protecting brand reputation for some of
the world’s... Read More
ProColombia
Website: http://www.procolombia.co
ProColombia is the government entity in charge of promoting nontraditional exports, international tourism and foreign investment in Colombia. Through our network of national and international offices, we offer support and essential consultation to companies interested in doing business with Colombia.Key factors like a sound economy, a privileged geographical location and... Read More
Pypestream
Website: www.pypestream.com
Pypestream is conversational AI built for scale. Built to usherthe customer-centric enterprise into the digital age with“always-on” automation. No more single-task chatbots, nomore embarrassing NPS scores and no more cobblingtogether technologies from multiple vendors. Elevate yourcustomer experience with a full-stack platform, military-gradesecurity, and the only patented B2C messaging carrierpurpose-built to... Read More
SecureLogix
Website: https://securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
TaskUs
Website: https://www.taskus.com/
TaskUs provides the people, process and technology that power the world’s most notable brands and disruptive companies. We are the leading provider of customer care and back office outsourcing to evolving businesses.Our unique focus on transformational growth scales support systems and increases our partners’ bottom lines.TaskUs provides “Ridiculously Good Outsourcing”... Read More
topbox
Website: https://topbox.io/
Do
you know which call types are driving dissatisfaction resulting in customer
churn? Can you analyze phone calls, chats, emails, product reviews and surveys
together in one platform? Do you know which agents struggle handling specific
call drivers? Topbox customers do, companies like Nike, U.S. Bank, Western
Union, Bed Bath... Read More
TTEC
Website: http://www.ttec.com
TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer care to design... Read More
Uber Health
Website: www.uberhealth.com
Uber Health offers HIPAA-secure solutions that allow healthcare providers, non-emergency medical transportation brokers, and others within the continuum of care to arrange rides for those who need it most. Uber Health helps reduce barriers to care and supports improved health outcomes by delivering more efficient, flexible, and transparent mobility solutions... Read More
unymira
Website: https://www.unymira.com/en/
unymira is one of the
leading knowledge management software providers for customer service and support
organizations. Founded in 1977, only a few providers can boast more experience
in knowledge management for contact centers. Over 300 midsize, large
enterprises and public-sector institutions trust in our innovative knowledge management
and integrated self-service... Read More
VoiceBase
Website: http://www.voicebase.com
VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, conversational analytics, and predictive analytics capabilities into any big voice application. VoiceBase’s customers... Read More
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