Eli Kennedy

Principal Solutions Engineer – Contact Centre Twilio

Eli is a Principal Solutions Engineer for Twilio’s Contact Centre products based in Sydney. He has been working in Contact Centres for over 20 years with a passion for innovating on customer experiences. Equally comfortable writing code or running a business design workshop - Eli brings hands on experience in structuring programs of work for rapid, low-risk performance realization. Prior to joining Twilio, Eli has been an implementation and design lead in various global systems integrators and analytics software vendors. Eli has a notable fondness for dogs.