Advisory Board

Robert Schoenfield
Robert Schoenfield
EVP of Licensing & Partnerships Krisp
DB Banerjee
DB Banerjee
VP, Strategic Segment Observe.AI
Natalie Beckerman
Natalie Beckerman
Global Head, Customer Support Operations IHG Hotels and Resorts
Colleen Beers
Colleen Beers
Former President, Global Head of Trust & Safety Alorica
Anastasia Bellos
Anastasia Bellos
SVP, Global Market Leader Alorica
Jaysa Boyer
Jaysa Boyer
Head, Employer Engagement Ultimate Medical Academy
Darnell Brooks
Darnell Brooks
Director, Operations Process and Strategy The Home Depot
Geoff Burbridge
Geoff Burbridge
Managing Vice President, Customer Channels Horizontal Services CapitalOne
Tyler Carpenter
Tyler Carpenter
Customer Service Officer DC Department of Employment Services
Cheryl China
Cheryl China
SVP, Director Retail Servicing Citizens Bank
Lydia James
Lydia James
Former AVP, Contact Center Operations and Center of Excellence Cox Automotive
Brandon Darrington
Brandon Darrington
VP for Internal Medicine, Executive Administrator for Clinical Affairs and Admin Emory Healthcare
Shantanu Das
Shantanu Das
GM, Global Head of Post Order Customer Experience Wayfair
Michael DeJager
Michael DeJager
Managing Director, Events Customer Management Practice
Shikha Desai
Shikha Desai
VP, Operations, Student Resources UnitedHealthcare
Wes Dudley
Wes Dudley
VP, Customer Experience Broad River Retail
Lance Gruner
Lance Gruner
Former EVP, Global Customer Care Mastercard
Niki Hall
Niki Hall
Chief Marketing Officer Five9
Jennifer Harrington
Jennifer Harrington
VP Marketing, Demand Generation Genesys
Shep Hyken
Shep Hyken
Chief Amazement Officer Shepard Presentations, LLC
Mark Killick
Mark Killick
SVP, Experiential Operations Shipt
Mario Matulich
Mario Matulich
President Customer Management Practice
Adam McCreery
Adam McCreery
Director, CX DraftKings, Inc.
Sean Minter
Sean Minter
Founder and CEO AmplifAI
Sam Nader
Sam Nader
Senior Director, Financial Products Service Centers Target
Thomas Nusspickel
Thomas Nusspickel
Former Chief Operating Officer American First Finance
Anne Palmerine
Anne Palmerine
VP, Customer Engagement and Enrollment Services UPMC Health Plan
Ricardo Parodi
Ricardo Parodi
VP, Customer Experience Marriott
Amy Payne
Amy Payne
VP, Global Customer, Partner & Events Marketing Talkdesk
Deana Perrin
Deana Perrin
Former Senior Director, Customer Experience Blue Shield of California
Becky Ploeger
Becky Ploeger
Global Head of Reservations & Customer Care Hilton
Troy Shaffer
Troy Shaffer
VP, Contact Center Operations SCAN Health Plan
Gadi Shamia
Gadi Shamia
CEO Replicant
Mariano Tan
Mariano Tan
President & CEO Prosodica
Vince Trotter
Vince Trotter
VP of Client Success Truist
Karen Vaughn
Karen Vaughn
Senior Director, Consumer Care Nike
Einat Weiss
Einat Weiss
CMO NICE
Ron Zanders
Ron Zanders
VP, Customer Success Operations Verizon

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