AmplifAI is the AI-Driven Performance Enablement Platform for employee centric workforces and applies data science to make frontline teams better. AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. AmplifAI transforms employee data into actions modeled after an enterprise’s... Read More
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info. Read More
F. H. Cann & Associates, Inc. (FHC), certified Woman-Owned Business established in 1999, has been a national leader in providing the higher education, government, financial service, healthcare, telecommunications and utility industries with contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions for over two decades. Our Pledge... Read More
Foundever™ is a global leader in the Business Process Outsourcing (BPO) and customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational... Read More
Guided CX transforms complex, frustrating, and disconnected digital journeys into high-value, face to face interactions, infused with effortless, empathetic, and expert human connection. It is what it sounds like: an actual person, at the exact right moment, picking up exactly what’s going wrong and taking you through your digital journey... Read More
LinkLive makes and secures intelligent connections to help hospitals and health systems deliver exceptional patient experiences. We have developed electronic messaging application services, including a best-in-class Contact Center as Service (CCaaS), using our unique SAFEc architecture to create the first all-in-one cloud-based engagement platform. This platform provides secure, compliant communications... Read More
The Five9 Intelligent Cloud Contact Center helps you track and report on call volumes in loan application updates, payment transactions, collections, and member onboarding, all to increase your staff’s productivity. The Five9 Intelligent CX Platform empowers Financial Services to engage with customers across their channel of choice, providing managers with... Read More
Journeyfront is a data-driven hiring software that specializes in improving NEW HIRE TURNOVER AND PERFORMANCE. Journeyfront offers a suite of data-driven hiring tools and turnover/performance analytics solutions designed to improve the % of hires that stay past 90 days and meet performance expectations.Customers using Journeyfront have seen (on average across... Read More
MCI is a technology and services company that provides contemporary digital customer experience (CX) tools in conjunction with human capital to some of the largest companies in the world. Our customer service outsourcing provides the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across... Read More
We are a global strategy, design, and software engineering agency that crafts powerful, practical digital experiences. Method was established in 1999 on the belief that design and technology could create more value for business. Today, Method is a recognized leader in crafting branded experiences. We offer business, brand, product, and... Read More
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center... Read More
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows,... Read More
Move Fast. Break Nothing. OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. OpenFin OS currently runs at more than 3,800 banks and buy-side firms with thousands of internal apps and apps from the global vendor community. OpenFin investors include Bain Capital Ventures,... Read More
We bring together industry-leading tech companies with higher education institutions to build and deliver education programs that prepare learners for the jobs of tomorrow. Pathstream was borne out of the observation that nearly all jobs increasingly require digital skills, specifically “platform-centric” skills on software platforms such as Adobe, Unity, Autodesk,... Read More
Precisely is the global leader in data integrity, providing accuracy, consistency, and context in data for 12,000 customers in more than 100 countries, including 99 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, data enrichment and customer engagement products are designed to power better business decisions... Read More
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
SESTEK is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500 enterprise clients in... Read More
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more... Read More
Talkdesk is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the... Read More
Teleperformance is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front... Read More
TELUS International is a digital customer experience (CX) innovator and AI enabler powering the customer journeys of top brands. With contact center and IT delivery locations across 32 countries and support in 50+ languages, our award-winning BPO, AI and IT solutions offer end-to-end CX innovation. Most of our clients come... Read More
With 40+ years of operational excellence, 25+ years with blue-chip financial services clients, TTEC continues to deliver exceptional results with best-in-class talent and technology solutions that exceed service level requirements, drive operational efficiencies, and deliver long-term growth. Services and solutions include comprehensive customer care, back-office support, fraud prevention & safety,... Read More
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on... Read More
Verint® helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to... Read More
Today's banking customers demand seamless, 24/7 service without the fear of lengthy traditional calling and wait times, or frustration of dealing with yet another rigid workflow-driven chatbot. Built by industry insiders in collaboration with Fortune-100 financial service providers as design partners, Zingly Relationship-AI™ is the new way to meet, onboard... Read More
Zingtree is the AI CX workflow platform that helps B2C enterprises boost agent effectiveness and automate self-service. We simplify the intricate web of systems and data in large organizations, enabling agents and customers to effortlessly navigate and resolve their queries.The platform stands out with its easy-to-use, no-code interface, flexible embedding... Read More
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