Sasha Fard Country Lead, Customer Experience Management Capital One
Pablo Cerullo Global Head of AI & Innovation Solution Design and Delivery BNY Melon
Pierce Zanders, MBA Executive Director, Customer Service Support, DEI Advocate Sammons Financial Group
Amy Welsh Senior Director of Consumer Banking Discover Financial
Cory Bennet Senior Director, Digital Product Development Sallie Mae
Matt Goldsmith SVP Member Services Digital Federal Credit Union
Anthony Pili Chief Innovation Officer Orange Bank and Trust
Heather Wood Assistant Vice President of Strategic Partnerships Americu Credit Union
Corby Fine Vice President of Digital Marketing IMG Financial
John Salagaj Head of Client Experience (U.S, Canada, and Latin America) JPMorgan Chase
Marc Butterfield Sr. Vice President, Digital & Payment Solutions First National Bank of Omaha
Edwin Jones AVP, Director of Customer Experience & Strategy Federal Home Loan Bank of Chicago
Amy Stevens SVP/Member Assistance Center GreenState Credit Union
Brian Cantor Principal Analyst & CCW Digital Director Customer Management Practice
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