Michaud has twenty-five years within the contact center industry, spanning across a broad range of operational, account management, business development, and support services. His deep understanding of the banking and financial services industry has enabled him to drive innovation and efficiency across some of the leading brands, ensuring his clients are setting new benchmarks for customer satisfaction and operational excellence. Michaud is a customer experience-focused executive renowned for surpassing both company and client/partner expectations. He excels in developing and executing cross-functional strategic initiatives that enhance customer experience, control costs, maximize wallet share, meet revenue/budget targets, and achieve business objectives.