Which executives join the CCW BFSI Exchange? Our Past Attendee Snapshot offers an inside look at the senior CX and Customer Contact leaders who attended last year. Discover which job titles benefit the most, what their top priorities are, and more. See how you’ll be connecting with like-minded professionals who are shaping the future of customer contact.

With over 13 years of experience in customer-facing roles, Edwin brings deep expertise in marketing effectiveness, customer experience (CX), and service design, having spent much of his career at KPMG. Throughout Edwin’s consulting journey, he developed a strong passion for driving long-term CX transformation, which led him to transition from project-based work to a more hands-on leadership role in shaping sustainable customer experience strategies.

Senior CX and customer contact executives from Capital One, Wells Fargo, Discover and more have already confirmed their attendance to the CCW Banking, Financial Services & Insurance Exchange this April 23-25 in Kansas City!