April 24-26, 2024 | Phoenix, Arizona
Vice President of Call Center Operations with extensive experience overseeing the daily operations of a 320-seat contact center for a Fortune 500 mortgage lender with a strong focus on total call volume, call responsiveness, team member attendance, average talk time, available time, and abandonment rate. Demonstrated ability to drive operational efficiency through the optimization and automation of technology, people, and processes. Dedicated leader with excellent communication skills and a proven track record of success in developing and implementing strategic plans to improve, monitor, and measure performance of call center teams.
Day 1 | April 24
10:30 AM The Women in Finance Community | Evolving Trends and CX Enhancement
The landscape of digital banking is continuously evolving, with paradigm-shifting trends influencing customer experiences within the BFSI sector. This session delves deep into the forefront of these advancements, spotlighting design and implementation processes, systems, and structures necessary to consistently deliver high-quality customer results. Unveiling the essence of personalized services in shaping consumer interactions, this discussion offers a comprehensive exploration into the transformative elements propelling the evolution of BFSI customer experiences.
Check out the incredible speaker line-up to see who will be joining Jasmine.
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