PROACTIVE . PERSONAL . PURPOSEFUL
September 06, 2023
| Rydges Melbourne, Victoria
CCW Excellence Awards
The Industry's Most Exciting Night of the Year!The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. The mission of the CCW Excellence Awards is to raise the bar for the contact centre profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions. After a particularly extraordinary stretch, the 2023 Awards program celebrate stories of strength, endurance, perseverance, and operational continuity across the profession. We look forward to celebrating the incredible innovation successes of our industry, in person once again, during the CCW Excellence Awards at this years' flagship event! 2023 Award Nominations Open 1st August 2022
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How to Apply:
This year, CCW is all about putting the team, the people at the heart of the application – and we want to see your faces!
That’s right – award submissions will all be entered via a short video this year to ensure everyone has a chance to enter, and bring the passion, experience and results of your team to life!
Simply download the application criteria, answer the questions in a short video, and send it across to the judges at: customercontactweek@iqpc.com.au
*Agent Onboarding and Retention 2023
This category celebrates organisations that have developed a succinct and effective onboarding and retention program within their employees |
*Best in Channel Management 2023This category celebrates the digital delivery and effective channel management across the organisation. Also looking at how businesses have utilised self-service to improve the overall customer experience. |
*Best in Customer Experience 2023This category celebrates the teams that have prioritised customer loyalty and retention over the past year. Looking at the key engagement and marketing strategies that have improved customer opinion and overall metrics |
*Contact Centre of the Year 2023
This category celebrates the best in customer contact. Looking at the overall contact centre and how the department has become a key and effective channel for the broader business *Leader of the Year Award 2023This category celebrates the contact centre leader who has demonstrated values such as empathy and effective leadership over the last 12 months.
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Award Applications Due: 19th November 2022 - DEADLINE NOW EXTENDED TO 9 DECEMBER!
Finalists Announced: 9th January 2023
Awards Ceremony: 2nd March 2023
Complimentary attendance to the Awards Ceremony and Celebration are included with your ticket to the Summit.* The awards will be judged by the expert advisory board members and winners will be revealed at the Awards Ceremony that evening.
Sponsor the Excellence Awards Evening!
Email customercontactweek@iqpc.com.au or call +612 9229 1050 to see how you can get involved with the leading contact centre industry awards of the year.
