Probe CX is a globally recognised and award-winning customer experience organisation that designs and deploys solutions to bolster and optimise our client operations. Founded more than 40 years ago and with 18,000-plus staff across five countries, the company delivers exceptional customer experiences through its deep knowledge and capabilities in outsourcing, strategy and technology.

Convai, a Probe CX company, has become a leader in natural language call routing - driven by the most advanced AI-powered speech recognition technology, Oration. Oration provides sophisticated solutions that enable contact centres to create exceptional customer experiences without the need for extensive IT projects, resources and big budgets.