Chris Walls

Head of CRM
Sephora Digital

Chris heads CRM for Sephora in Southeast Asia; his teams cover all aspects of customer service, analytics and engagement across the global beauty retailer's online and brick-and-mortar operations in Singapore, Malaysia, Thailand, Indonesia, Hong Kong, Philippines, Australia and New Zealand. Chris graduated with a BSc in Mathematics and Philosophy from the University of Nottingham in the UK. His 12-year career in using data to drive customer strategy and business decisions spans a range of industries including consumer finance, loyalty, retail, entertainment and airlines.

Check out the incredible speaker line-up to see who will be joining Chris.

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CONFERENCE DAY TWO

Thursday, June 15th, 2017

3:00 PM PANEL: Fostering Digital Habits in Customers to Increase Digital and Self-Service Uptake

What are the benefits and challenges towards increasing digital and self-service uptake?
Formulating the right strategy to influence customers for faster transition and adoption
Enhancing digital and self-service platforms to meet changing customer needs?