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14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines
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Mia Bulatao, Chief Operating Officer at LBC X

Mia Bulatao


Chief Operating Officer
LBC X
Marketing and CRM/CEM Executive with years of experience gained from various companies across different industries. Headed Marketing and CRM for some of the Philippines' top telecommunications, banking institutions and broadcast media companies. And in said capacity, have had direct and heavy involvement in planning, developing and designing Marketing and CRM strategies particularly in the areas of Customer Analytics, Loyalty Program Management, Strategic Campaign Management, Acquisition and Portfolio Program Development. Specialties: Creation of Marketing Programs based on CRM Insights CRM and Marketing Strategy Development Brand and Portfolio Management Digital Marketing Management

Check out the incredible speaker line-up to see who will be joining Mia .

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CONFERENCE DAY TWO

Thursday, June 15th, 2017

9:15 AM PANEL: Digitising Contact Centers to Provide Exceptional Customer Experience

  • The potential of incorporating digital technology for enhanced customer engagement
  • Gauging and understanding the entire customer journey with digital services
  • Delivering personalised customer experience which ensuring operational efficiency