Creating a Culture that Inspires World-Class Performance and Service Excellence

In this presentation from Contact Centre Week Australia 2016, Diego Todeschini, Vice President - Global Head of Customer Experience at Visa USA, explores:

Inspiring your organisation to pursue customer satisfaction measures to produce excellent service
Motivating staff to realise that employee engagement = customer engagement
Promoting happiness in the workplace and providing incentives for productivity
Becoming a positive change agent in both operational and corporate culture

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