27th and 28th April 2017 | Rydges Auckland, New Zealand

Meet the Speakers

Early-confirmed speakers:

Andrea Ayres
Senior Manager, Automated Services
Lloyds Bank (UK)
David Pye
National Manager, Contact Centre Solutions
Vodafone NZ
Tanya Eglinton
Head of Contact Centre Operations
NIB (Australia)
Campbell Wright
General Manager Contact Centres
Garth Bloomfield
Business Owner Representative, Channel Operations,
Jane Elley
Service Manager Business Development
Department of Inland Revenue
Riteshni Gounder
National Contact Centre Manager
Countdown Supermarkets
Jennifer Bednar
Manager Corporate Affairs
Yarra Ranges Council
Sasha Lord
Strategic Projects Coordinator
Yarra Ranges Council
Esther Vaiaia
Head of Route to Market – Strategies and Insights
Coca-Cola Amatil (NZ) Limited
Roger Wallace
General Manager Customer Contact
Andrea McKenzie
Group Manager - Customer Contact
Auckland Transport
Paul Macann
Service Manager
Department of Inland Revenue
Fiona Murphy
Head of Digital and Self Service Channels
Stacey Ayre
Contact Centre Manager
Auckland and Waitemata District Health Board
Peter Roberts
Business Manager Contact Services
Palmerston North City Council
Jan Wilkinson
Brand Marketing and Customer Experience Manager
St John National Headquarters
Bruce Horsefield
Manager Customer Contact
Greater Wellington Regional Council
Matt Butler
Senior Channel Development Manager
Jayne Lapin
Head of Customer Services
Earthquake Commission (EQC)
Sandra Arbuckle
Chief Customer Officer
New Zealand Customs Service
Russell Murphy
Contact Centre Manager
Service NSW (Australia)