27th and 28th April 2017 | Rydges Auckland, New Zealand
Andrea McKenzie, Group Manager - Customer Contact at Auckland Transport

Andrea McKenzie

Group Manager - Customer Contact
Auckland Transport

Check out the incredible speaker line-up to see who will be joining Andrea.

Download The Latest Agenda

Conference Day Two: Friday, 28 April 2017

Friday, April 28th, 2017

11:30 AM PANEL DISCUSSION: Igniting Employee Engagement and Boosting a Customer Centric Culture

  • Leveraging engagement solutions that span the employee lifecycle, from pre-hire tools to exit strategies
  • Tips and tools for embedding a customer centric culture, and a culture for change 
  • Understanding how to leverage engagement’s next big thing: Emotional connections to your organisation 
  • Developing transparency and communication skills within teams to engage and motive staff with changes 
  • Demonstrating examples of how engagement is created in the workplace 
  • Getting staff aligned through mindset and change- what technology tools can help support that?